Last updated: 22/1/2026
Helmet 28 Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us.
Who we are
Legal business name: Helmet 28 Ltd
Registered address:
Unit 8 Winnington Business Park,
Winnington Avenue,
Northwich, CW8 4DL
Contact email: support@helmet28.com
Helmet 28 Ltd is the data controller responsible for your personal data.
What information we collect
We collect personal information that you choose to provide to us, as well as some information collected automatically when you use our website.
Information you provide
This may include:
- Full name
- Email address
- Billing and delivery address
- Phone number
- Account login details
- Order history and purchase information
- Marketing preferences
We do not store or process your card details directly. All payments are handled securely by third-party payment providers.
Information collected automatically
When you use our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and actions taken on the site
- Referral source (how you found us)
This data helps us understand how our website is used and improve your experience.
How we use your information
We use your personal data to:
- Process and fulfil orders
- Manage your customer account and member dashboard
- Communicate with you about your orders or enquiries
- Provide access to member benefits, discounts, events, and appointments
- Send marketing emails (where you have opted in)
- Improve our website, products, and services
- Meet legal, accounting, and regulatory requirements
Marketing communications
If you opt in, we may send you marketing emails about products, offers, events, or news from Helmet 28.
- We use Klaviyo to manage our email marketing
- You can unsubscribe at any time using the link in any email
- You can also contact us at support@helmet28.com to update your preferences
We do not currently send SMS marketing, but may do so in the future. If we introduce SMS marketing, we will update this policy accordingly.
Cookies & analytics
We use cookies and similar technologies to help our website function properly and to analyse performance.
This includes tools such as:
- Google Analytics
- Triple Whale
These tools help us understand website traffic, user behaviour, and conversion performance. You can manage or disable cookies through your browser settings.
Payments & third-party services
Payments made on our website are securely processed by:
- Stripe
- PayPal
- Klarna
Order fulfilment and logistics may involve trusted third-party providers, including:
- Cin7
- Shiptheory
These providers only receive the information necessary to perform their services and are required to handle your data securely.
Customer accounts & member areas
If you create an account with us, we store your information so you can:
- View order history
- Access member discounts and promotions
- RSVP to events
- Book in-store appointments
You are responsible for keeping your login details confidential.
Who we share your data with
We only share your data where necessary and with trusted partners, including:
- Payment providers
- Shipping and logistics partners
- Email and analytics platforms
- Professional advisers or legal authorities where required by law
We never sell your personal data.
How we store & protect your data
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.
Your data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict certain processing
- Withdraw consent for marketing at any time
To exercise any of these rights, please contact support@helmet28.com.
Children’s data
Our website is intended for adults only. We do not knowingly collect personal data from children under the age of 16.
We do not actively verify the age of users, and access to the site is at the user’s discretion. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to remove it.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. Any updates will be posted on this page.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact: