Last updated: 22/1/2026
These Terms & Conditions apply to all purchases made through this website. Please read them carefully before placing an order.
By using this website and purchasing from us, you agree to be bound by these Terms.
1. About us
This website is operated by Helmet 28 Ltd.
Registered address:
Unit 8 Winnington Business Park,
Winnington Avenue,
Northwich, CW8 4DL
Contact email: support@helmet28.com
2. Our contract with you
2.1 Product listings
All products, prices, and services displayed on our website are an invitation to treat and do not constitute a legally binding offer.
2.2 Order acceptance
A contract is formed only once:
- Your order has been placed,
- Full payment has been received, and
- We have accepted your order.
An order confirmation email confirms acceptance. This acceptance is valid whether or not the email is received.
2.3 Order refusal or cancellation
We reserve the right to refuse, cancel, or withdraw from a contract at any time, including after order confirmation, where:
- There is an error in pricing, description, or availability
- A product becomes unavailable
- We suspect misuse, fraud, or error
If this happens, we will notify you and offer:
- A refund
- An alternative product
- The option to wait for stock
3. Prices & payment
- Prices and availability may change at any time without notice
- Payment is taken in full before goods are dispatched or services activated
- All payments are processed securely via third-party providers
- We do not store card details
4. Limitation of liability
4.1 Website use
To the fullest extent permitted by law, Helmet 28 Ltd is not liable for any loss or damage arising from use of this website, including (but not limited to):
- Loss of data
- Loss of income or profit
- Indirect or consequential losses
This does not affect your statutory rights.
4.2 Product imagery
Product images are for illustration purposes only. Due to:
- Manufacturer updates
- Screen differences
- Occasional upload errors
Images may slightly differ from the actual product supplied. Customers are responsible for confirming suitability before purchase. We are not liable for costs arising from image discrepancies.
4.3 Helmet legality
We do not check or confirm whether a helmet is legal for use in any specific country, race series, or governing body. It is the customer’s responsibility to ensure compliance.
4.4 Import duties & exchange rates
We are not responsible for:
- Exchange rate changes
- Import duties or taxes
Customers are responsible for checking any charges applicable before ordering.
5. Returns & refunds
Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.
Key points:
- Faulty or incorrect items are covered by your statutory rights
- Change-of-mind returns are accepted within 14 days, subject to conditions
- Restocking fees may apply in certain cases
- Online orders cannot be returned in person
Full details are available on our Returns Policy page.
6. Delivery
6.1 Delivery times
Delivery dates are estimates only. We cannot guarantee delivery within stated timescales and are not responsible for losses caused by delays.
6.2 Delivery completion
Delivery is complete once goods are delivered to the address provided at checkout.
6.3 Missed deliveries
If delivery is attempted and no one is available, it is your responsibility to rearrange delivery or collection with the courier.
6.4 Risk & ownership
- Goods are your responsibility once delivered
- Ownership transfers once payment (including delivery charges) is received in full
7. Cancellations (Consumer Contracts Regulations)
You have the right to cancel your order within 14 days of receiving your goods, except where items are:
- Custom-made or personalised
- Perishable
- Sealed software or media that has been opened
If cancelled:
- Refunds are issued within 30 days
- Return costs may be deducted
- Goods must be kept in reasonable condition
Details are provided in your order confirmation.
8. Communication
8.1 Contacting us
You may contact us via:
- Email: support@helmet28.com
- Post: Helmet 28 Ltd, Unit 8 Winnington Business Park, Winnington Avenue, Northwich, CW8 4DL
8.2 Notices
Any notices we send to you will be sent via email or post using the contact details you provide.
9. Privacy & data protection
Your personal data is handled in accordance with our Privacy Policy.
We collect only the information necessary to:
- Process orders
- Communicate with you
- Improve our services
We do not sell your data. Payment details are never stored by us.
10. Changes to these Terms
We may update these Terms from time to time. Please check them before placing an order to ensure you understand the terms that apply at the time of purchase.
11. Governing law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.